Q:How are utilities using gamification to encourage neighborhoods to save energy?

A:We identified several best practices for engaging communities through game-based programs:

Q:Which utilities have the top-performing gas low-income demand-side management (DSM) programs?

A:To get a sense for which utilities are running effective low-income gas programs, we benchmarked eight gas utilities. For this analysis, we used E Source DSM Insights, our tool containing data on DSM program goals, budgets, spending, and savings from DSM regulatory filings. We learned that:

Q:How do whole-house fans compare to ceiling fans in terms of energy savings, and what are the pros and cons of each?

A:Ceiling fans circulate air around an individual room, whereas whole-house fans (WHFs) vent air from the inside of the house to the outside, providing both air circulation and ventilation throughout the home.

We recently revealed the results and rankings from the 2019 E Source Review of North American Electric and Gas Company Residential Websites, so we compiled some high-level results in an easy-to-digest infographic. How does your website stack up?

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The challenge BGE faced

Like many utilities, BGE is on a journey to improve its customers’ experiences. As an operating company of Exelon Corp., BGE started investing seriously in improving customer experience (CX) in 2016, as part of an Exelon-wide initiative.

Every other year, E Source fields the Account Management Assessment, a market research study. The assessment uses the voice of the utility to help participants understand how to implement internal best practices to improve the quality of service provided to business customers.

The 24 utilities that participated in the survey received a score on a scale of 0 to 100 based on their adherence to account management best practices. Congratulations to the utilities that received the top three scores in the 2019 Account Management Assessment:

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