How CAISO read the tea leaves and prevented a mass outage event during the 2022 heat wave

This summer, California, like other US states, recorded some of the highest sustained temperatures on record. In late August, meteorologists observed and then alerted authorities that an approaching weather pattern would culminate in a savagely hot week in early September. They predicted temps in excess of 110° Fahrenheit in many parts of the Golden State.

Storm Insight: Effectively manage storm-related outages to make sure you don’t leave customers in the dark

Major storm events are becoming more frequent and stronger, and with these storm events come outages. Winter will be here before we know it. You don’t want to leave customers in the dark during the coldest months of the year. Utilities must be ready to quickly prepare and mobilize crews to affected and high-risk areas.

DSM participants are an Audience of One, not a segment of one: Bringing customers to the forefront of programs

Last month, I attended the International Energy Program Evaluation Conference (IEPEC) in San Diego after two long reschedules due to COVID-19. Attending the conference was refreshing on both a professional and personal level. The evaluation community is tight-knit with a collegial attitude. And it should be—it’s a small world where the players in the game often switch uniforms. Your competitor one year may be your colleague (or client) the next.

E News from E Source

E News, our free monthly email newsletter, will help you improve your utility programs by offering insights, observations, and information about the retail energy industry. Through E News we hope you’ll discover new ideas, food for thought, or something that helps you do your job better. Take a look at some past issues below.

Top 10 customer-preferred utility website features

Are you in the process of redesigning your utility website or prioritizing which website features to focus on first? E Source can help! Our research shows that providing a positive experience for the most important website features makes a good first impression with customers and keeps them coming back.