Q:How do utilities approach grocery store chains to promote efficiency, and do some stores retain inefficient practices out of concern for the customer experience?

E Source, a leading research and advisory firm, is pleased to announce the release of the newly reinvigorated and redesigned E Source Business Energy Advisor. This powerful online tool contains a library of information that integrates with utility websites and provides sector-specific energy advice for utilities and their business customers.

As state and federal energy-efficiency policies are changing and measure baselines are rising, utilities are shifting their demand-side management (DSM) budgets to find more cost-effective savings opportunities. To understand how DSM budgets are changing, we analyzed planned utility budgets from 2016 to 2020, using E Source DSM Insights, and we found:

In May 2019, we brought Tennessee Valley utility peers together for a day of collaboration focused exclusively on your LPC, your customers, and the changes taking place across the utility industry.

Via the links below, you can download presentations from the event.

The Rising Tide of Customer and Market Expectations

During this session, we’ll discuss how you can respond to rapidly changing customer expectations and the ever-evolving energy landscape.
Ken Black, Chairman of the Board, E Source

Q:How do we tell our customers we’re planning to shift some of our generation mix to renewables but currently need to balance the resources on the grid? How have other utilities educated their customers on the reality of energy and how the transition to renewables takes time?

A:When talking to customers about the balance of resources on the grid, utilities incorporate messaging around the following points:

Q:What are best practices for engaging with business customers via events and community-based marketing?