2020 trends in social media

Key takeaways

  • Lighthearted content that humanizes your brand and spotlights your employees will continue to perform well on social media.
  • Stories will become more popular on Instagram and Facebook, as their format and page placement make them easily consumable.
  • Customers are using chat and direct messaging as private communication channels.

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E Source announces acquisition of UtiliWorks

Key takeaways

  • E Source now offers its utility members solution services for technology systems evaluation, design, and implementation through the acquisition of UtiliWorks Consulting.
  • With this acquisition, E Source is positioned as the premier provider of research, data, consulting, and technology implementation support for electric, gas, and water utilities.

Mopping up the solar spill: Using optimized managed charging to absorb excess solar generation

Key takeaways

  • Compared to unmanaged electric vehicle (EV) charging, managed charging can significantly reduce system costs.
  • Managed charging reduces renewable-energy curtailment and facilitates better incorporation of existing renewable energy resources, making the grid cleaner.
  • Managed charging prevents charging coincident with system demand peaks, reducing costs and reliance on dirty peaker plants—emissions-intensive power sources used to meet peak demands.

E Source adds predictive data science expertise through acquisition of TROVE

Key takeaways

  • E Source now offers predictive data science services for utilities’ toughest customer- and asset-centric challenges.
  • With this acquisition, E Source is positioned as the premier provider of best-practice research, predictive data science, consulting, and technology implementation support for electric, gas, and water utilities.

The top-of-mind topics for demand-side management leaders

Key takeaways

  • Some utilities are getting rid of efficiency while others are increasing their efficiency goals.
  • Utilities are offering customers more than energy by improving customer experience and offering energy services like microgrid development.
  • Moving programs upstream, increasing commercial and industrial savings, and accounting for non-energy benefits can improve cost-effectiveness.

Are you recommending the right products and services to your large business customers?

Utility-provided products and services can help large business customers reach their energy-savings goals and generate revenue for the utility. The products and services that most large business customers are interested in purchasing or participating in are:

Give them what they want: SMB customers are interested in saving energy through their utility

The utility-provided products and services that most SMB customers are interested in are:

  • HVAC systems
  • Power monitoring
  • Energy management consulting

According to our 2019 survey, close to 50% of respondents have already participated in an HVAC program.

Decarbonization: The defining utility trend of the next decade?

Over the past three years, states, provinces, cities, and utilities across the US and Canada have made bold commitments to address carbon emissions. As of March 2020, more than 20 utilities in the US have announced they’ll supply their customers with carbon-free or net-zero-carbon energy by 2050.

What’s your utility doing for customers, employees, and your community during COVID-19?

We’ve been monitoring utilities’ responses to the COVID-19 pandemic. You’re doing some admirable work to support your customers, employees, and communities during the crisis. But you’re moving fast and we know we’re missing some of your goodwill initiatives.

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