E Source has just released the results of the 2019 E Source Review of North American Electric and Gas Company Residential Websites. The company revamped the study this year and collected tens of thousands of data points to determine the utility companies with the most user-friendly web experience.

Conducted every other year since 2002, this study measures the user experience of utility websites accessed from mobile devices and desktop computers. The utilities with the most usable websites in North America are KCP&L and SRP

Looking for this year’s E Source Ad Awards winners?

At the 2019 E Source Forum in Denver, E Source announced the winners of the 2019 Utility Ad Awards Contest, recognizing and rewarding creative excellence in utility advertising. In its 11th year, the contest evaluates utility ad campaigns that have generated results—such as increased brand awareness, website traffic, and program participation—while also being creative. The competition is open to any electric or gas utility located in the US or Canada.

Did you miss the E Source Forum 2019? Or did you go but missed a session or two? We interviewed a few of our Forum 2019 speakers to learn more about the technology, demand-side management (DSM), marketing, communications, customer experience (CX), account management, and distributed energy resources (DERs) topics they covered. Click the session title to learn more about it and to watch the interviews.