E Source is proud to announce that it will recognize and reward creative excellence in utility advertising for the 13th year in a row with the annual E Source Utility Ad Awards Contest. The contest is now open and accepting entries until May 28, 2021.

Ameren wanted to better understand how its customers receive, interact with, and pay their utility bill—all while getting a better understanding of the overall sentiment around customers’ digital billing and payment experience. The utility tapped E Source to help identify and prioritize solutions.

Do you need help developing a better digital billing and payment strategy? Learn how E Source Management Consulting can help you meet your goals.

ComEd partnered with E Source to optimize the new-construction process and experience for residential customers who are building or renovating a home. With E Source’s help, ComEd created a roadmap of improvements for enhancing customer communications, improving internal processes, and increasing customer advocacy.

Do you need help improving your new-business process? Learn how E Source Management Consulting can help you meet your goals.

Nashville Electric Service (NES) selected E Source to assist in redesigning its residential and business bills and to develop a request for proposal (RFP) to help the utility select a new bill-print vendor. The newly designed NES bills, while being more modern and visually appealing, address customer pain points.

Do you need help with a bill redesign project? Learn how E Source Management Consulting can help you meet your goals.

South Jersey Gas (SJC) partnered with E Source to support its customer-focused strategy. We helped SJC implement a comprehensive voice-of-the-customer (VOC) program.

Are you interested in implementing a VOC program? Learn how E Source Management Consulting can help you meet your goals.

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Fort Collins Utilities sought to implement a demand-response (DR) program to decrease energy usage during forecasted peak events that accounted for over 25% of all electricity costs. To ensure success, Fort Collins Utilities consulted with E Source.

Are you looking to implement a DR program? Learn how our team expertise can help you meet your goals.

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Utilities, governments, and other stakeholders view electrification as a way to pursue their overarching energy, climate, and sustainability goals. By offering building-electrification programs to customers, utilities can increase the adoption of electric end-use technologies inside buildings. But where do you begin?

“Hey Alexa, when is a good time to run my air conditioner?” This is the future of demand response (DR) Mark Martinez, senior portfolio manager of emerging markets and technology at Southern California Edison (SCE), describes in episode two of PowerTalking.

“Demand response is a relationship with customers, not just something you set and forget.” — Mark Martinez, senior portfolio manager of emerging markets and technology, SCE

As customer expectations and demands continue to change, utilities need to design and implement journeys that reflect customers’ needs, wants, and preferences. Create these journeys by not only using data but also listening to customers to truly understand their needs.

Wondering where to begin on the customer-journey transformation? As a leading data science company specializing in customer experience transformation, we’ve got some ideas.