E Source is pleased to announce the results of the E Source 2021 Business Customer Satisfaction Study. The company surveyed large business customers to discover the utility attributes they value most as well as where their utility ranks on those attributes. The survey uses a 10-point scale, where 1 is the lowest score and 10 is the highest. Among seven attributes, large business customers selected four as most important for a utility to possess:

Host Bryan Jungers, director of mobility at E Source, talks with Laura Beavin-Yates, vice president of customer success for Immersion Neuroscience, and Rachel Cooper, director of E Source Market Research, to learn about a collaboration between Immersion Neuroscience and E Source that produced some exciting and useful results.

Batteries are playing a huge role in the global energy transition and are growing at a record rate. In the stationary storage market, batteries are at the heart of utility-scale energy storage projects, whether as stand-alone solutions or as part of solar-plus-storage deployments.

Con Edison recently partnered with E Source to conduct a thorough ethnographic research project to understand how residents would feel about the addition of 38 curbside electric vehicle (EV) chargers to their already busy streets. Based on the results, Con Edison developed a hyperlocal launch that highlighted EV owners in the community, spread awareness of EVs, and addressed the community’s concerns.

E Source has published the results of the E Source 2021 Account Management Assessment. The company surveyed utilities to reveal how well account management departments delivered on customer expectations. Researchers scored participating utilities in four equally weighted categories on a scale 0 to 25, with 25 being the highest category score. Key findings include:

Utilities are at the crossroads of two great movements. They’re seeking to transform the energy system into one that’s not only cleaner but more efficient, resilient, and affordable. Simultaneously, social justice movements have been sweeping across the globe, encouraging utilities to explore their role in increasing energy equity and environmental justice.

A West Coast power plant developer partnered with E Source to help them confidently negotiate with battery suppliers. The developer engaged the E Source Battery Solutions Research and Advisory team, using the E Source Battery Cost Model sensitivity calculator and reading E Source’s quarterly battery market forecast reports to better understand the dynamics of the market in order to forecast the cost fluctuation for battery materials over time.