Learn how E Source Consulting & Advisory Services helped a large southeastern utility develop and implement an improved account management organization. The project boosted business customer satisfaction ratings and helped streamline internal operations.
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Learn how E Source Consulting & Advisory Services helped South Jersey Gas implement a comprehensive voice-of-the-customer program that increased the focus on customers throughout the utility and created an emphasis on data-driven decision-making.
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At the 2018 E Source Forum in Denver, Colorado, E Source announced the winners of its 2018 Utility Ad Awards Contest. First place in the categories of Best Energy-Efficiency and Demand-Response Programs Campaign and Best Brand Campaign went to PNM and Duke Energy, respectively. Sacramento Municipal Utility District (SMUD) earned first place in the category of Best Distributed Energy Resources Campaign, and ComEd won first place for Best Self-Service Campaign.
Q:What are some creative ways to share solar energy information with customers?
A:We’re aware of a few sensors that provide real-time information on the solar power generated from panels. You can pair these sensors with other compatible devices using a web service to provide audio or visual signals about the solar power. And there are other devices that monitor real-time energy consumption using smart meter data that can be programmed to monitor solar power generation.
Does your organization have senior leadership buy-in to customer experience (CX)? Is CX well implemented throughout the company? If you answered no to either of these questions, we have a few recommendations, driven by findings from our 2018 E Source Customer Experience Survey, for you on how to better implement CX throughout your organization.
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Q:What are some best practices for working with business customers that have joined the RE100 and committed to using 100% renewable energy?
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