Happy CX Day from E Source! We want to take this opportunity to say thank you to all utility essential workers who provide an outstanding customer experience, day in and day out.

It’s been truly inspiring to see how utilities across the US and Canada have stepped up to support their customers during the COVID-19 pandemic. We’re honored to be a part of such an amazing industry. Bravo, utility heroes! Keep up the great work.

Today is one of the most important days of the year: Energy Efficiency Day! Energy Efficiency Day is a collaborative effort supported by multiple energy-efficiency advocacy groups around the US, including ACEEE, the Alliance to Save Energy, and the Natural Resources Defense Council.

Utilities are faced with increasing pressure to cut costs while maintaining reliability and reducing risk. Most still approach age-old problems with tried-and-true solutions. They trim vegetation that impacts transmission lines on a set schedule, they address gas leak issues only when they become a problem, and they don’t plan proactively for predicted storms and their potential impacts.

As we wrap up 2021 and prepare for an exciting 2022, we felt it was high time to talk about the new E Source as well as our new leader, CEO Ted Schultz. Over the summer, we announced the appointment of Ted Schultz as the new CEO, filling the role previously occupied by the now-retired Wayne Greenberg.

Utilities typically install advanced metering infrastructure (AMI) to reduce operational costs. But AMI can also enable or enhance demand-side management (DSM) programs.

For decades researchers, industrialists, and regulators have debated the merits of various clean mobility technologies, everyone placing their bets on which will eventually dominate the markets. Camps were established, lobbyists enlisted, and policies penned, all with good intentions but poor results. Limited funding for energy technology research and market development led to in-fighting among these groups, in spite of their shared objectives. What followed was largely stagnation in the face of accelerating global crisis.

E Source Energy AdVision will change the way you develop your marketing campaigns. This unique, interactive, and searchable database allows you to browse over 6,000 utility advertisements and submit your own ads for recognition. And it’s now better than ever with its recent redesign!

Behind-the-meter (BTM) battery programs are a relative newcomer in the world of utility customer offerings and incentives. Even just a few short years ago, not much was known about how these programs were performing in the field. We didn’t have a ton of data yet on what customers thought of these programs or how variations in delivery strategy or program design might be preferable in different regions or for serving different types of customers.

Small Business Saturday is a day to celebrate and support small and midsize businesses (SMBs) and all they do for their communities. This year, Small Business Saturday is on November 27.

Celebrate Small Business Saturday on November 27 by featuring SMB customers on your social channels, catering lunch from local restaurants, and sharing energy-efficiency information tailored to SMBs.

While still a new concept to some, more and more utilities are offering battery storage programs to their customers as market opportunities grow. After all, the US Energy Information Administration reported that the US had 402 megawatts (MW) of installed small-scale battery storage capacity in 2019. Customer demand for battery storage systems is increasing because of reliability challenges from severe weather as well as the falling costs of battery systems.