Many of us were taught the Golden Rule as a standard of behavior—do unto others as we’d like done unto us. But to achieve equity, we need to adopt the Platinum Rule—do unto others as they would like done unto them.

Practicing the Platinum Rule takes intercultural competency, which is the ability to understand what you have in common with another person or group as well as appreciate that what makes everyone different makes a difference. Intercultural competency can be measured, built, and deployed to make better decisions and achieve better results.

Several factors, including inflation and a lack of available equipment, are hampering the performance of some utility demand-side management (DSM) programs. Our research revealed that HVAC equipment and commercial energy-efficiency projects are suffering the most from supply-chain constraints and rising inflation.

You don’t need a large budget to market your utility’s residential programs effectively. By using creative, low-cost marketing strategies and segmenting your customers, you can reach your target audience without breaking the bank.

Traditionally, utilities design new-construction electrification programs to help businesses reduce their carbon emissions and become more sustainable. It’s a bit trickier when the businesses are builders and developers.

Change is coming to the battery industry, one of the most important sectors in the US and Canada. Prices have been increasing rapidly because of rising demand, a result of the batterification of nearly everything, especially EVs. This constrains current supply. It complicates raw material availability needed to make the batteries, chokes manufacturing capacity, and puts strain on supply chains. The result is causing havoc in the battery market.

Installing electric heat pumps and heat-pump water heaters (HPWHs) in homes is one of the most promising strategies for residential building electrification. And low- and moderate-income (LMI) customers stand to benefit the most from the nonenergy benefits and efficiency savings from heat pumps.

Are you still on the fence about attending the E Source Forum 2022? Nonsense!

We’re back together in person, September 13–16 at the Sheraton Denver Downtown, to celebrate 35 years of the Forum. This year’s theme is Empowering the Sustainable Utility.

To meaningfully address energy equity, utilities must have clear definitions, goals, and metrics for equity based on their unique service territories and the communities they serve. In a recent webinar, Defining equity to inform your utility’s energy equity strategy, we discussed the ways utilities can define energy equity goals and metrics.

Over the past few years, E Source has gotten extremely good at predicting the location of outage risks for electric utilities—both across the system and at a granular level.

In just one year, the average water utility loses millions of gallons of water due to leaky pipes and inaccurate meters. Neither the utility nor the environment can afford this kind of loss. One solution to both water scarcity and tight budgets is water loss control. Through analytics, education, and field services, we help utilities and agencies manage water loss by evaluating how much they’re losing and uncovering where they’re losing it.