Q:What energy-saving tips can help residential customers lower their bills in the summer?

The E Source Large Business Customer Satisfaction Survey (formerly the E Source Large Business Gap and Priority Benchmark), now in its fourth year, identified reliability in 2012 as the most important attribute that large business customers want from their utilities. The results are based on survey responses from more than 1,600 large business customers of 17 US utilities.

When most people think of electricity, they immediately think of plug loads (devices that plug into an outlet). This is a reasonable jump to make; we all use plug loads every day and they represent a sizable chunk of our energy consumption, accounting for as much as 15% of all residential electricity consumption and 20% of commercial consumption.

At E Source, we talk to demand-side management (DSM) industry professionals every day about the work they’re doing and the challenges they face on the job. Two common sentiments that we often hear from DSM program managers and execs about performance are:

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This E Source market research study provides utilities with critical customer insights as they consider changes to residential rate structures and pricing options. It delivers detailed data and segment-level information on customers' knowledge of and willingness to accept various rate structures; opinions on solar incentives and net metering; and interest in certain behind-the-meter technologies and associated pricing options.