Our research shows that just over half of Canadian customers say they’re familiar with home energy management (HEM) technologies, but very few have actually purchased an HEM system. There’s an opportunity, then, for utilities to educate customers who are interested in HEM on the potential benefits of the smart home, including the ability to monitor and reduce their energy use. Check out our handy infographic to learn which customers to target and how to reach them.

Download  Increase Customer Participation in Value-Added Programs with Journey Mapping (PDF)

Download  The Critical Relationship Between DSM Programs and Customer Experience (PDF)

Download  Non-Energy Benefits Can Tip the Scales in Favor of an Energy-Efficiency Project (PDF)

Energy-efficiency projects can not only reduce energy bills but also offer non-energy benefits (NEBs). While NEBs may be hard to quantify, they could help tip the scales in getting an energy-efficiency project approved. This downloadable graphic explains some of the possible savings related to NEBs and the ways to account for NEBs in your energy-efficiency project’s cost estimates.

Download Six Technologies and Trends That Challenged Energy Professionals in 2016 (PDF)

The year 2016 was tumultuous for energy efficiency. From public-policy initiatives like cannabis legalization to the emergence of smart home devices, the quick pace of change means energy professionals need to keep on their toes to avoid confusion and ensure they’re meeting efficiency goals.

Download  Ten DSM Topics That Made Waves in 2016 (PDF)

Download  US Regional AC Penetration (PDF)

Have you considered analyzing your region’s air-conditioning (AC) penetration rate to identify new service and offering opportunities? Research shows that a higher proportion of residential customers in hotter geographic areas have central AC systems, but there are opportunities in nearly every region.

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In 2016, E Source surveyed utility business customers to assess their most important needs and how well their energy providers are meeting them. We also ranked customers’ overall satisfaction and perceived value of both utility and utility account representative. These insights will help focus your attention on the issues that matter most to your customers and have the greatest demonstrated effect on customer satisfaction. They will also provide you with data to guide your customer experience initiatives.