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Electrification is a hot topic in the energy industry and many utilities and governments see it as a means to pursue broader energy, climate, and sustainability goals. Decarbonization or greenhouse gas mitigation, electric grid modernization, and social and environmental equity all call for an increase in electrification as an important strategic element of these efforts. But these efforts raise important questions, such as:

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New for 2020, E Source is launching its very own podcast! We’ve taken sessions from the 2019 E Source Forum and will be releasing them as podcast episodes focusing on the most relevant utility trends, best practices, and critical issues. Listen to available episodes below, and look for new episodes every two weeks. Subscribe on:

We’ve all gotten good advice on how to control COVID-19 in our personal lives—wash your hands, stay home if you’re sick, limit your travel—but what should utilities do? How should you prepare for the effects of coronavirus on your utility contact center, your utility credit and collections policies, and your external communications?

Utilities are now communicating widely about the virus (figure 1). In addition to publishing their corporate press releases, they’re talking about their plans to:

For more than 30 years, our customers have guided our research efforts. Now it’s even easier to make your voice heard. Have you noticed the bright, new feature at the end of our reports, event recordings, and Ask E Source answers? We’ve added a brief survey. It’s a simple way for you to rate the value of our content and help us improve.

We’ve been tracking all the goodwill efforts utilities are making to support their customers, their employees, and their communities. It’s inspired us to do the same for utility companies across the US and Canada.

During the COVID-19 crisis, we’re giving anyone who has a utility email address access to our coronavirus-related reports and tools. You don’t have to buy anything. All you have to do is:

Most of the US and Canada have been in COVID-19 confinement for a month. That means you’re about to get your first utility bill after staying at home for four weeks.

Your customers want to hear from you during the coronavirus pandemic. They want reassurance that their power won’t go out. They want information on how to pay their bill. They want to know your plan for keeping employees and the community safe. They want to hear about your acts of kindness and support. And they want to know what to expect from you after the COVID-19 crisis is over.