Events

  • Meet the E Source Mobility Service

    NOTE: This event has already taken place. See below for recording and event description.

    Download the slides | Meet the E Source Mobility Service (PDF)

    Utilities are facing a once-in-a-century opportunity—or problem: to integrate electric transportation into their portfolio of offerings and the grid.

    Our newest research and advisory service, the E Source Mobility Service, gives utilities the information they need to accelerate these tasks and improve your mobility portfolio. We’ll help you deliver value to customers while also meeting utility priorities for transportation electrification.

    We understand utility mobility teams’ priorities, challenges, workflow, and structures. We’ll use that expertise to help you eliminate roadblocks and move from ad-hoc programs to an integrated, forward-looking customer-centric strategy.

    During this webinar you’ll meet our team of global mobility experts, available to you via membership in the service, and understand how our research and advice can help solve your biggest mobility challenges. You won’t want to miss this opportunity to learn how you can access industry-leading thought leadership, all available transportation electrification plans (TEPs), and a robust network of mobility leaders.

    You’ll learn about:

    • E Source TE Insights, the first and only database of utility TEPs, including metrics
    • Peer networking opportunities available exclusively through the Mobility Service
    • Recent and upcoming research available via our online content library
    • Incorporating voice-of-the-customer market research data into your mobility strategy
    • The Ask E Source program, available to members on demand
    • Mobility-related consulting and data science offerings from E Source

    Speakers:

    Rachel Reiss Buckley, Vice President, Enterprise Strategy and Product Development, E Source
    Bryan Jungers, Director of Mobility, Research and Advisory, E Source
    Jesse Hitchcock, Senior Analyst, Customer Energy Solutions, E Source
    Steven Day, Manager, Customer Energy Solutions, E Source


    Michael Hartnack, Senior Solution Director, Customer Energy Solutions, E Source
    Brenna Raeder, Associate Data Analyst, Customer Energy Solutions, E Source

    Questions about this event? Send us a message.

    America/New_York - Rachel Buckley

  • Results from the 2018 E Source Utility Marketing Survey

    Results from the 2018 E Source Utility Marketing Survey

    NOTE: This event has already taken place. See below for recording, event description, and link to download the presentation slides.

    Image removed.

    Download web conference slides (PDF)

    Utility marketing teams are often spread across departments, and their efforts vary from utility to utility and with differing degrees of success. The E Source Utility Marketing Survey collects information on strategies, budgets, and metrics for campaigns that target residential and small and midsize business customers. In this web conference, we’ll share the results of this survey, revealing any trends and best practices that can help you improve the effectiveness of your utility’s marketing efforts.

    You’ll learn:

    • Metrics: the metrics utilities track to gauge the success of a marketing channel
    • Budgets: residential and business marketing spending as well as how your peers plan to spend their budgets in 2018
    • Strategies: effective marketing techniques by customer segment
    • Organization: marketing department structures and number of full-time equivalents dedicated to marketing

    Speakers:

    Meredith Ledbetter, Senior Analyst, Marketing and Communications, E Source

    Laura Ruff, Research Analyst, Market Research, E Source

    For more information about attending this event, please email us or call 1-800-ESOURCE (1-800-376-8723).

    America/New_York Budgets Campaigns Organizational structure Planning Targeted marketing Voice of the customer (VOC) - Laura Ruff, Meredith Ledbetter

  • The power within: Understanding the switch from nickel manganese cobalt to iron phosphate for grid storage applications

    Energy Vendor IQ
    Figure 1: People
    © E Source

    Battery storage project developers and utilities around the globe are switching from the widely-used lithium-ion chemistry of nickel manganese cobalt (NMC) to iron phosphate (LFP). Changing battery chemistries has broad implications for project design, financing, and costs.

    The lower costs of this chemistry are a major incentive driving the shift. But developers and utilities are also considering factors such as improved safety and the rapidly increasing demand for battery energy storage in grid-scale applications. The transition from NMC to LFP batteries represents an important step toward safer, more efficient, and more environmentally friendly energy storage technologies.

    In this webinar, we’ll dive into the characteristics of the two battery chemistries and unpack why LFP is winning in the long run.

    You’ll learn:

    • Key differences between LFP and NMC batteries in a stationary storage application
    • Expected prices for LFP compared to NMC battery systems
    • Performance characteristics of the two chemistries

    Speakers

    Shawn Wasim, Principal Researcher, Stationary Energy Storage, E Source

    Who should attend:

    Utilities looking to learn about battery storage fundamentals and battery manufacturers who are looking for the latest industry insights.

    Interested in this event but can’t attend? Register anyway and we’ll notify you when the presentation and recording are ready for on-demand viewing. Questions about this event? Send us a message.

    Batteries - Ben Campbell

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  • Summer 2023 tech roundup

    The E Source tech roundup keeps you up to date on the latest developments in the world of efficiency, load management, electrification, and decarbonization technologies. In this interactive, rapid-fire webinar, we’ll discuss the technologies, concepts, and trends our tech researchers have followed over the past six months that have the most potential for utility pilots and programs. This is a must-attend event!

    Stay tuned for topics and speakers.

    Who should attend:

    Members of the E Source Technology Assessment or Mobility Services who are interested in emerging technologies and innovative concepts.

    Interested in this event but can’t attend? Register anyway and we’ll notify you when the presentation and recording are ready for on-demand viewing. Questions about this event? Send us a message.

    America/New_York Emerging technology programs End-use and emerging technology topics - Barend Dronkers
    Preview

    NOTE: This event has already taken place.

    The E Source tech roundup keeps you up to date on the latest developments in the world of efficiency, load management, electrification, and decarbonization technologies. In this rapid-fire webinar, we’ll discuss the technologies, concepts, and trends our tech researchers have followed over the past six months that have the most potential for utility pilots and programs. This is a must-attend event!

    Topics include:

    • Update on virtual power plants
    • California’s move from Total Resource Cost to Total System Benefit
    • Combined residential heat pump water heaters and HVAC heat pumps
    • Smart kitchen ventilation hoods
    • Streetlight EV charging
    • Industrial heat pumps
    • InVert self-shading window systems
    • Latest residential stove tech: Induction stoves with batteries and conduction stoves
    • Atom Power EV chargers and the first digital circuit breaker

    Speakers:

    Luke Beckett, Engagement Director, E Source
    Barend Dronkers, Product Strategist, Customer Energy Solutions, E Source
    Mike Hedlund, Senior Analyst, Customer Energy Solutions, E Source
    Jesse Hitchcock, Senior Analyst, Customer Energy Solutions, E Source
    Bryan Jungers, Director of Mobility, Customer Energy Solutions, E Source
    Vince Ruggeri, Analyst, Customer Energy Solutions, E Source
    Spencer Sator, Contractor, E Source
    Jay Stein, Senior Fellow Emeritus, E Source

    Questions about this event? Send us a message.

  • Spring 2023 E Source Customer Experience Leadership Council

    A must-attend event, the E Source Customer Experience Leadership Council is an invitation-only, in-person gathering of utility customer experience (CX) leaders. Through engaging facilitated discussions, we’ll confront the critical CX issues utilities face today across the US and Canada and pull inspiration from both inside and outside the utility sector. 


    Top three reasons you should attend: 

    • Our interactive roundtable format allows you to discuss best practices, share perspectives, and surmount challenges related to meeting customer expectations and using new customer service channels. 
    • You’ll leave the meeting equipped with the knowledge, tools, connections, and insights you need to improve the customer experience at your utility. 
    • Our unique setting presents multiple opportunities to interact with peers and build your professional network. 


    Interested in learning more about the Customer Experience Leadership Council? Check out What we learned at the Fall 2022 Customer Experience Leadership Council.  

    Who can attend? 

    Registration is limited to members of the E Source Customer Experience Strategy, E-Channel, or Contact Center Optimization Services. If you’re involved in CX, customer care, or website/mobile development, we encourage you to participate. E Source reserves the right to deny event access to any individual or company. For more information about attending this event, please email us or call 1-800-ESOURCE (1-800-376-8723). 

    America/New_York Customer experience Strategy Industry events Estancia La Jolla Hotel La Jolla, California -

  • Spring 2023 E Source Marketing and Communications Leadership Council

     Are you committed to creating memorable marketing and communications campaigns, building trust through meaningful messages, and connecting with industry experts and like-minded peers? Join the utility marketing and communications community for the only in-person, invite-only industry event with the top utility marketing and communications leaders from across the US and Canada. 

    This leadership council includes exclusive access to: 

    • Insider training and insight from industry-leading experts on key marketing and communications topics 
    • Expert perspectives from your peers as they share their best marketing strategies, behind-the-scenes tactics, and techniques to help you streamline your success 
    • Wisdom from the utility marketing and communications community so you can exceed your goals 

    Plus, when you join, you’ll get: 

    • A dedicated space to ask your peers anything about marketing and communications, the challenges they face, and how they overcome them 
    • Tangible skills that you can start implementing immediately to build trust and authority in your utility territory 
    • The latest tips and tools to help you stand out in a post pandemic world 

    This is an invite-only event and to attend you must meet the following criteria: 

    • You’re a member of the E Source Residential Marketing, Business Marketing, or Corporate Communications Services 
    • You’re responsible for your organization’s marketing or communications strategy and tactics 
    • Your utility has received a personal invitation from E Source to attend the meeting 


    E Source reserves the right to deny event access to any individual or company. For more information about attending this event, please email us or call 1-800-ESOURCE (1-800-376-8723).

    America/Los_Angeles Communications Strategy Campaigns Industry events Estancia La Jolla Hotel La Jolla, California -

  • Spring 2023 E Source Customer Energy Solutions Leadership Council

    This exclusive in-person event for tactical leaders from utilities across the US and Canada is a vendor-free, open-format dialogue. Attendees can share their expertise and discuss actionable pathways for meeting demand-side management (DSM) and distributed energy resource (DER) goals. 

    Our agenda will focus on the theme of buildings, including:  

    • Customer-centric program design 
    • Decarbonization and electrification strategies 
    • Next-generation energy efficiency 
    • Organizational structures focused on equity 
    • Trade ally engagement 

    The agenda is flexible—we can modify it as the group desires. 

    Don’t miss this one-of-a-kind event! Participants have described it as the most productive day of the year. 

    Top three reasons you should attend: 

    • This is the only industry event dedicated to a closed-door, vendor-free dialogue with the top utility DSM and DER technology leaders from the US and Canada. 
    • Our roundtable discussions give you a chance to share tactics for customer-centric building solutions, while reflecting on challenges related to your utility program, pilot, and technology efforts. 
    • You’ll leave the meeting equipped with new ideas, contacts, and action items to optimize your DSM, DER, and emerging technology initiatives. 

    Who can attend?
    The Customer Energy Solutions Leadership Council is a closed-door session. Participation is limited to attendees who meet these criteria: 

    • You must be a member of the E Source Demand-Side Management, Distributed Energy Resource Strategy, or Technology Assessment Services. 
    • You must be a nominated leader from a utility DSM, DER, electrification, or emerging technology group (typically department heads). 
    • You received a personal invitation from E Source. 

    Up to two representatives per member utility may attend. Please email us if you’re unsure whether you meet our participation criteria. E Source reserves the right to deny event access to any individual or company. For more information about attending this event, please email us or call 1-800-ESOURCE (1-800-376-8723). 

    America/New_York Distributed energy resources (DERs) Demand-side management (DSM) Emerging technology programs Strategy Industry events Estancia La Jolla Hotel La Jolla, California -

  • How utilities can help commercial customers with fleet electrification

    The transportation sector is the largest contributor to greenhouse gas emissions in the US. Utilities can play a vital role in decarbonizing this sector by encouraging electrification. To support this effort, E Source hosted a Forum 2022 session where we reviewed market research data and heard from three leading utilities that have started down the path toward fleet electrification. With this follow-up session, we’ll bring back our Forum speakers to have an open conversation about where utilities are in supporting electric fleet vehicles and what steps they need to take next.

    This is an E Source exchange. It’s an online conversation where you can share ideas on specific topics with other utility professionals. In this exchange, we’ll bring together utility peers to discuss fleet electrification.

    Potential topics include:

    • Fleet electrification programs
    • Developing relationships with fleet managers
    • Infrastructure needs
    • Grid impacts

    Moderator:

    Steven Day, Manager, Customer Energy Solutions, E Source

    Who should attend:

    Members of the E Source Distributed Energy Resource Strategy and Mobility Services who are interested in fleet electrification.

    Interested in this event but can’t attend? Register anyway and we’ll notify you when the presentation and recording are ready for on-demand viewing. Questions about this event? Send us a message.

    America/New_York Commercial and industrial (C&I) business Large business Electric vehicle (EV) programs Electrification Electric vehicles (EVs) -

  • What you need to know about the 2023 Contact Center Performance study

    Utility contact centers are a core piece of the utility customer experience. Customers want quick, easy answers to their questions, and you need to deliver on these expectations.

    We’re getting ready to field the E Source 2023 Contact Center Performance study, which compares utility contact center staffing and performance, giving you valuable insight into how your organization and utility peers are serving customers. Survey results will help you better understand utility contact center performance in key areas such as agent staffing, agent interactions by channel, and key performance indicators.

    To kick off this year’s survey, we’re hosting an exchange where we’ll provide you details on what’s included in the survey, what data is needed for participation, and key dates and deadlines. We’ll also leave time for any questions you have about the study. If you plan to participate or even if you want to hear more about what participation entails, join us and learn more about this valuable study.

    Topics include:

    • Key dates and deadlines for participation
    • Information on what data and results you get from participating
    • Survey topics we plan to cover (we’ll also discuss what topics you want to see included in the study)
    • Discussion on standardizing measurement of first-call and first-contact resolution for utilities and how you can report this data to benchmark with your peers

    Moderators:

    Lisa Schulte, Product Strategist, Customer Experience, E Source

    Eryc Eyl, Senior Solution Director, Customer Experience, E Source

    Rachel Cooper, Director, Market Research, E Source

    Who should attend:

    Any E Source member who’s interested in contact center performance.

    Interested in this event but can’t attend? Register anyway and we’ll notify you when the presentation and recording are ready for on-demand viewing. Questions about this event? Send us a message.

    America/New_York Contact center Live-agent call Voice of the utility (VOU) - Rachel Cooper

  • January 2023 Marketing and Communications Club

    Utility marketers and communicators play a crucial role in building our sustainable future. You’re motivating residents and businesses to participate in programs, sign up for services, and buy products to make a sustainable future a reality.

    But this responsibility comes with many challenges like:

    • Keeping up with the constantly changing world of social media and growing your company’s brand
    • Feeling uninspired and struggling to come up with clever and unique copy—especially when you’ve used all the energy-related puns related you can think of
    • Explaining your role to team members who might not understand your work as a marketer or communicator
    • Not knowing where to start when planning new campaigns
    • Wishing you could replicate the success of other utilities

    Our team at E Source understands and has faced these challenges. And we’re here to help.

    An E Source exchange is an online conversation where you can share ideas on specific topics with other utility professionals. In these monthly exchanges, we’ll bring together a community of marketing and communications practitioners, managers, and strategists from utilities across the US and Canada. These exchanges will be a chance to support and learn from one another.

    At these exchanges, you will:

    • Share ideas, discuss your struggles, and celebrate your wins
    • Receive insights into campaigns from leading utility marketers and communicators
    • Learn about the newest research, tools, and techniques to create campaigns

    Moderators:

    Hailey Gish, Product Strategist, Marketing and Communications, E Source


    Angelica Pereira, Solution Director, Marketing, Communications, and Account Management, E Source

    Who should attend:

    Members of the E Source Residential Marketing, Business Marketing, and Corporate Communications Services looking for a specific topic, feature, or tool to solve their problems.

    Questions about this event? Send us a message.

    Building a community of utility marketers and communiciators America/New_York Communications Campaigns Industry events - Hailey Gish, Angelica Pereira

  • The state of transportation electrification planning

    Transportation electrification (TE) efforts at utilities aren’t always compiled into a single, strategic plan. TE funding comes from many sources, and multiple levels of policy (or lack thereof) can govern TE.

    And there are more challenges. The many utility departments involved in TE planning (such as program design, customer service, and distribution planning), aren’t always aligned or in sync. Some utilities have filed comprehensive TE plans, while others deliver EV offerings one program or pilot at a time. We’re meeting to ask what’s working, what isn’t, and what research can help you build a TE plan.

    This is an E Source exchange. It’s an online conversation where you can share ideas on specific topics with other utility professionals. In this exchange, we’ll bring together utility peers to discuss the state of TE planning in their jurisdictions.

    This exchange will cover:

    • Strategies for overcoming barriers in TE planning
    • How utilities are approaching TE efforts
    • Data insights from the new E Source TE Insights tool
    • How to work cross-functionally to advance TE

    Moderators:

    Jesse Hitchcock, Senior Analyst, Customer Energy Solutions, E Source
    Brenna Raeder, Associate Data Analyst, Customer Energy Solutions, E Source

    Who should attend:

    Members of the E Source Demand-Side Management, Distributed Energy Resource Strategy, Mobility, and Technology Assessment Services who are interested in TE planning.

    Interested in this event but can’t attend? Register anyway and we’ll notify you when the presentation and recording are ready for on-demand viewing. Questions about this event? Send us a message.

    America/New_York Electrification Electrification programs Regulations State policies Electric vehicles (EVs) - Jesse Hitchcock, Brenna Raeder