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As cities across the US and Canada (and beyond) grapple with challenges related to sustainability and equity, the role of public transportation is coming into sharper focus. In particular, the electrification of buses and their role in providing sustainable public transportation for cities and schools is key to achieving energy transformation and, particularly, our energy equity and justice goals.

Trends in how utilities conduct account and sector planning

Key takeaways

  • Custom strategic plans are important for key account customers, but you shouldn’t neglect strategic planning for small and midsize business (SMB) customers.
  • Utilities should use business associations and advisory panels to develop strategic plans for all their business customers.
  • Use insights from account reps, contact center reps, business associations, and advisory panels to craft custom strategic plans for the most important business sectors in your service area.

5 tips for creating an effective high-bill alert program

Key takeaways

  • Use social media and other marketing tools to let your customers know about your high-bill alert program and how they can enroll.
  • Make self-service enrollment easy by using a preference center.
  • Let customers decide how they receive alerts and the bill amount that triggers an alert.
  • Supplement alerts with advice on how to save energy and where to get help when bills are too high.

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