Yes 5.00 Payment Arrangements 75 2 To make a payment » Account # » Request a payment extension Touchtone system Yes
task_g_aec_extension_of_payment_deadline_0.mp3 Off
This scenario involves two different tasks. For each, you are not able to pay your bill on time. 1. Your balance is too high and you can’t afford to pay your bill. You are contacting the utility to try to pay your past-due bill(s) over time. 2. You won’t have the money to pay your bill until after it’s due, and you’re contacting the utility to get more time to pay your bill. Off Navigation 5 It was very easy and quick to reach my desired option. I found payment arrangements in my first attempt. 216945 Functionality 5 It was easy to use the IVR. I did not find any difficulty as it was quick and clear. 216945 Delivery 5 The voice was completely clear and the pace was accurate to understand and follow to my desired feature. The voice was consistent throughout the call and I could completely understand what the IVR was saying. 216945