Yes 4.70 Account Balance 56 4 For payment options and account balance » For account information » Enter last 4 digits of SSN » Confirm entry » account balance Hybrid: Press or say system (Ex: Press 1 or say “one”) Yes
task_c_csu_1.mp3 Off
You want to find out the current balance on your account. Off Navigation 5 It was nice hearing account balance in the main menu. I knew exactly which options to select throughout each menu which made it really easy. 217209 Functionality 5 It was easy to hear my account balance through the IVR. I also like that they gave me options to pay my bill or get payment assistance after I heard my balance. They guessed what my next steps would likely be. 217209 Delivery 4 The voice, pace, and tone were all good and made it easy to understand. While the voice isn't horribly robotic, you definitely could tell it wasn't a real person. 217209