Yes
4.30
Last Payment Received
70
5
For payment options and account balance » For account information » Type last 4 digits of SSN » Confirm entry » Confirm street address number
Hybrid: Press or say system (Ex: Press 1 or say “one”)
Yes
task_d_csu_1_0.mp3
Off
You want to confirm that the utility received your most recent payment.
Off
Navigation
5
It was easy to hear my last payment received as it was said right after I heard my current amount due and due date.
217210
Functionality
4
Everything was pretty easy to complete. The authentication took longer than I would have liked and once it didn't register when I clicked a button so I had to press it again. However, this was still fairly quick and painless.
217210
Delivery
4
The tone and pace were good. It was a little odd that it switched to a different voice when reading back my numbers to me, but that wasn't a huge deal as I could still easily understand both voices.
217210