Yes 3.70 Moving 64 2 For all other calls » Apply for new service, disconnect or make changes to existing services » transferred to CSR Hybrid: Press or say system (Ex: Press 1 or say “one”) Yes
task_h_lcub_1.mp3 Off
This scenario involves three different tasks, and for each, you are moving to a new home. 1. You are about to move into a house that you just purchased. You’re from out of state, so you’re a new customer and don’t yet have an account with the utility. You want to call your utility and arrange to have the power turned on by the time you move in. 2. You are moving out of your house and outside of your current utility’s service territory. You want to call your utility and arrange to have the power turned off and your account closed so that you can pay your final bill. 3. You are moving to a new house that is close to your old one, so you won’t be changing your utility provider. You need to arrange to have your power turned off at your old house and turned on at your new house. Off Navigation 3 I chose all other calls in the main menu because the only other options are about outages or emergencies and making a credit card payment. It seems like the main menu could have more options than just those to make is quicker for me to find the option I'm looking for. However, it was fairly easy to find. 217361 Functionality 4 I appreciate having the menu option to apply for new service or disconnect or make changes to my existing services before being sent to a representative. At least then I know the representative will be able to help me with that. It would be nice if I was told I was being transferred to a representative before hearing the hold music. 217361 Delivery 4 The voice is a little robotic, but overall, the pace and tone were good and the voice was easy to understand. 217361