Yes Payment Arrangements Hybrid: Press or say system (Ex: Press 1 or say “one”) No
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This scenario involves two different tasks. For each, you are not able to pay your bill on time. 1. Your balance is too high and you can’t afford to pay your bill. You are contacting the utility to try to pay your past-due bill(s) over time. 2. You won’t have the money to pay your bill until after it’s due, and you’re contacting the utility to get more time to pay your bill. Off Navigation Anonymous I couldn't find anything that really seemed appropriate for me. Maybe the billing questions option would work? But this is more of a payment question than a billing question. I was transferred to a representative right away who could probably help me with this, but it would be nice to hear the option on the IVR. 217360