Yes 3.00 Reach a CSR 82 2 All other calls » To speak with an LCUB representative » transferred to CSR Hybrid: Press or say system (Ex: Press 1 or say “one”) Yes
task_a_lcub_1.mp3 Off
You want to call your utility and reach a person to speak with as quickly and painlessly as possible. Off Navigation 2 It was easy enough to find a way to be transferred to a representative, but I had to listen to a minute and a half of menu choices before I could hear my option. This should be on the main menu. 217354 Functionality 2 In the second menu, I originally wasn't sure whether I should choose 4 (if you have a billing question or wish to speak with a representative), but then I heard option 6 to speak with a representative (and not just about billing questions). Like I mentioned before, an option to speak with a CSR should be in the main menu and not buried at the very end of both menus. 217354 Delivery 5 The tone, pacing, and voice were all fine. I had no issues understanding or being understood by the IVR. 217354