Yes 4.30 Report an Outage or Gas Leak Emergency 22 1 To report an electrical outage » enter phone number OR To report a natural gas leak » transferred to a CSR Hybrid: Press or say system (Ex: Press 1 or say “one”) Yes
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You want to contact your utility to report a power outage or a gas leak. Off Navigation 4 I appreciate that reporting an electrical outage or a natural gas leak are at the top of the main menu. However, I think it's weird that changing my contact information for the outage management system is before reporting an outage or emergency. That option should be behind reporting an issue. 217355 Functionality 4 I think it's odd that I have to type in my phone number to report an electrical outage, but I immediately get transferred to a representative when reporting a gas leak. I get that a gas leak is more dire, but I would think both options would go directly to a CSR. Both options are very easy and I appreciate the speed in which I'm able to accomplish this task. 217355 Delivery 5 The voice is fine and easy to understand given the tone and pace. I have no issues. 217355