Yes
4.00
Last Payment Received
83
5
To make a payment or check account balance » If you'd like to make a payment using a debit or credit card or to check your account balance » To inquire on your account » Enter account number » Confirm account number
Touchtone system
Yes
task_d_cemc_1.mp3
Off
You want to confirm that the utility received your most recent payment.
Off
Navigation
4
While I didn't hear an option to hear my last payment, I was pleased that it was easy to find with my account balance.
217428
Functionality
5
I like that I was told both the amount paid and the date my last payment was received when checking my account balance. This was exactly what I wanted and expected.
217428
Delivery
3
The male voice that the IVR switched to sounds like a robot and isn't always the easiest to understand because of it. But overall it was ok.
217428