Yes 5.00 Report an Outage or Gas Leak Emergency 8 1 To report an outage » Confirm phone number » Identify account Touchtone system Yes
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You want to contact your utility to report a power outage or a gas leak. Off Navigation 5 This was really easy. It only took 8 seconds to hear my option in the main menu! 217426 Functionality 5 I appreciate that the IVR tried to confirm my phone number instead of me having to type it in. I didn't call from the same phone as is tied to my account, but if I did, that would be really simple and convenient. Also, I appreciate being given a few options (phone number, account number, or meter number) to authenticate my account to report my outage. 217426 Delivery 5 I could understand the IVR very well as the voice sounded friendly and the pacing was good. 217426