Yes 5.00 Reach a CSR 17 1 To speak with a representative » transferred to CSR Touchtone system Yes
task_a_cemc_1.mp3 Off
You want to call your utility and reach a person to speak with as quickly and painlessly as possible. Off Navigation 5 It was very easy to be transferred to a representative. I expected this option to be at the end of the main menu and that's exactly where it was. 217425 Functionality 5 I have no complaints. This was really easy and even "0" being the number to reach a CSR is what I'd expect. 217425 Delivery 5 The voice, pace, and tone were good. It sounded more like a real person which I appreciate. 217425