Yes 4.30 Disconnect Status and Reconnect Service 54 5 For service in English » For residential customers » For billing and payment inquiries » To create a payment arrangement or for overdue accounts » For overdue accounts » Transferred to CSR Hybrid: Press or say system (Ex: Press 1 or say “one”) Yes
task_j_nb_power_1_0.mp3 Off
This scenario involves two different tasks. 1. You still haven’t paid your utility bill after receiving warnings that your power will be turned off if you don’t pay. You want to call your utility and find out whether and when your power is going to be turned off. 2. Once your power is turned off due to non-payment, you want to find out how to have your power turned back on. Off Navigation 4 This was easy to find on the IVR, but I'll have to wait until tomorrow to talk to a customer service representative about my overdue bill since their office is now closed. 218245 Functionality 4 I assume they'll be able to tell me when my power will be shut off and when it would be turned back on. It would be nice if a little information was available on the IVR. For example, it would be great if it said that your power will be turned off X number of days after a non-payment. Then I'd have an idea whether this is really urgent or whether I have a little time to get this worked out. 218245 Delivery 5 The man's voice is nice and I didn't have any difficulty understanding him. 218245