Yes
5.00
Moving
30
3
For service in English » For residential customers » To start, stop, transfer electrical service » Transferred to CSR
Hybrid: Press or say system (Ex: Press 1 or say “one”)
Yes
task_h_nb_power_1_0.mp3
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This scenario involves three different tasks, and for each, you are moving to a new home. 1. You are about to move into a house that you just purchased. You’re from out of state, so you’re a new customer and don’t yet have an account with the utility. You want to call your utility and arrange to have the power turned on by the time you move in. 2. You are moving out of your house and outside of your current utility’s service territory. You want to call your utility and arrange to have the power turned off and your account closed so that you can pay your final bill. 3. You are moving to a new house that is close to your old one, so you won’t be changing your utility provider. You need to arrange to have your power turned off at your old house and turned on at your new house.
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Navigation
5
I found the option to start, stop, or transfer electrical service right away. This was a very easy process.
218243
Functionality
5
Given this is a complex issue, I expected to be transferred to a customer service representative. This process met expectations and was easy to complete.
218243
Delivery
5
The man spoke in a manner that was easy for me to understand; he didn't speak too loud or soft or too fast or slow.
218243