Yes 4.70 Payment Arrangements 57 7 For service in English » For residential customers » For billing and payment inquiries » To create a payment arrangement or for overdue accounts » To create a payment arrangement » Enter account number » Hear payment options Hybrid: Press or say system (Ex: Press 1 or say “one”) Yes
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This scenario involves two different tasks. For each, you are not able to pay your bill on time. 1. Your balance is too high and you can’t afford to pay your bill. You are contacting the utility to try to pay your past-due bill(s) over time. 2. You won’t have the money to pay your bill until after it’s due, and you’re contacting the utility to get more time to pay your bill. Off Navigation 4 Payment arrangements were easy to find in the IVR. I did have to click through quite a few menus, but I didn't feel lost at any time. 218242 Functionality 5 I was pleasantly surprised to hear a lot of options for payment arrangements. It's embarrassing when your bill is late or you know you can't pay it on time so I really appreciated being able to create a payment arrangement via the IVR. 218242 Delivery 5 I liked the voice on the IVR as he sounded friendly and I had no issues understanding what he said. 218242