Yes 4.30 Payment and Billing Programs 47 4 For service in English » For residential customers » For billing and payment inquiries » For payment plans or billing inquiries » Transferred to CSR Hybrid: Press or say system (Ex: Press 1 or say “one”) Yes
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You want to enroll in a payment or billing program. Off Navigation 4 Payment plans were easy to find in the billing and payment inquiries menu. While not directly stated, I was transferred to a customer service representative which I assume can tell me all about the payment and billing programs available to me. 218241 Functionality 5 Payment and billing programs can be very detailed and I think would be difficult to do on an IVR. I'm glad I was transferred to a CSR so we can discuss all of the options in detail. 218241 Delivery 4 The male voice was a little robotic, but mainly pleasant to listen to. 218241