Yes 4.00 Last Payment Received 57 4 For service in English » For residential customers » For billing and payment inquiries » For your account balance » Enter account number Hybrid: Press or say system (Ex: Press 1 or say “one”) Yes
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You want to confirm that the utility received your most recent payment. Off Navigation 3 In the billing and payment menu, I wasn't sure which option would give me my last payment information. I first selected For Payment Plan and Billing Inquiries, but that transferred me to a representative. After calling back, I selected the Account Balance option and after hearing my account balance and due date, I was told the amount of my last payment and when I paid. This could be made a little easier by changing the Account Balance option to For Your Account Balance and Previous Payments, or something like that. 218239 Functionality 5 After finding the Account Balance option, it was easy to enter my account number and hear all of the pertinent information. I was reassured that the utility had received my last payment. 218239 Delivery 4 Overall the voice was nice to listen to and the IVR had no problems understanding my selections. However, the voice sounded like a robot when presenting my payment information, which I didn't like as much. 218239