Yes 3.00 Report an Outage or Gas Leak Emergency 13 2 For service in English » To report a safety hazard, damage to power line or poles, or for outage and service problems » To report a complete loss of power or for an outage update » To enter the account number » Enter account number » Enter the civic number » Confirm account and civic number Hybrid: Press or say system (Ex: Press 1 or say “one”) Yes
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You want to contact your utility to report a power outage or a gas leak. Off Navigation 3 I appreciate that the outage option was the first one after selecting my language. However, I expected the report a power outage option to be the first one in the outage menu, but it wasn't. I then had to call back and wait until the last option (to report a complete loss of power) before I could then enter my account number and civic number. This wasn't as straightforward as it should be. 218237 Functionality 3 I appreciate that I can report an outage with my phone number or account number, but wish this process took less time. When I'm out of power, I want to report it right away so it decreases the time I'm waiting without power. This process should be streamlined. 218237 Delivery 3 The IVR voice was pleasant and easy to understand. The message about outages from the second male voice was much too long and made me wish I could fast-forward through it. 218237