Yes
Reach a CSR
Hybrid: Press or say system (Ex: Press 1 or say “one”)
No
task_a_nb_power_1_0.mp3
Off
You want to call your utility and reach a person to speak with as quickly and painlessly as possible.
Off
Navigation
Anonymous
I had to go through multiple menus in order to be transferred to a customer service representative. There should be an option on the second menu (after the language selection) to speak with a representative, especially if I know my issue can't be solved via the IVR. This was a really frustrating experience.
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