Yes Reach a CSR Hybrid: Press or say system (Ex: Press 1 or say “one”) No
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You want to call your utility and reach a person to speak with as quickly and painlessly as possible. Off Navigation Anonymous I had to go through multiple menus in order to be transferred to a customer service representative. There should be an option on the second menu (after the language selection) to speak with a representative, especially if I know my issue can't be solved via the IVR. This was a really frustrating experience. 218236