Yes 3.00 Make a Payment 11 1 To make a payment » To use self-service line » For billing, payments, or payment arrangements » Enter account number » Confirm account number » Enter last four of SSN » To make a payment via credit card » To pay off current account balance Touchtone system Yes
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You want to pay your current bill. Off Navigation 2 This took way more steps than it should have. After selecting to make a payment, I was sent to another line where I said I wanted to self-serve. Then I was sent to another line where I had to start all over again and select make a payment. On the third line, it gave me options that I never knew existed from the first main menu (like reporting an outage and checking service requests). Maybe the Customer Service Office line should be the main line I'm directed to call in the future since it gives me the main options I'm looking for and it would be much more streamlined. 218892 Functionality 2 Everything technically worked fine, but I had to keep repeating steps and it was really frustrating. I wouldn't use the self-service function over the phone to pay again or I'll find a way to call the Customer Service Office as that is the most direct path. 218892 Delivery 5 I could understand everything the IVR was saying and my selections were understood easily too. 218892