Yes Payment Arrangements Hybrid: Press or say system (Ex: Press 1 or say “one”) No
task_g_tpu_1_0.mp3 Off
This scenario involves two different tasks. For each, you are not able to pay your bill on time. 1. Your balance is too high and you can’t afford to pay your bill. You are contacting the utility to try to pay your past-due bill(s) over time. 2. You won’t have the money to pay your bill until after it’s due, and you’re contacting the utility to get more time to pay your bill. Off Navigation Anonymous The only relevant option was to make a payment via the IVR, so I tried that. That connects me to a representative so I'm sure they can handle it from there. I wonder whether I should have just remained on the line as maybe I wouldn't have reached the correct representative since I need to make an arrangement to pay my bill later or over time, not make a payment right now. 218890