Yes 5.00 Payment Arrangements 19 1 For payment arrangement's, to notify us of a payment, if you have received a disconnect notice, or your services have been disconnected for non-payment Hybrid: Press or say system (Ex: Press 1 or say “one”) No
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This scenario involves two different tasks. For each, you are not able to pay your bill on time. 1. Your balance is too high and you can’t afford to pay your bill. You are contacting the utility to try to pay your past-due bill(s) over time. 2. You won’t have the money to pay your bill until after it’s due, and you’re contacting the utility to get more time to pay your bill. Off Navigation 5 I could locate my option with ease and got transferred right away to an agent. The service during the call was extremely fast, which I liked because there was nothing that confused me and because the feature was clearly listed on the main menu. Everything was prompted quickly. Plus I did not have to provide any account information, which might have slowed down the service that the IVR provided. Great experience! 210129 Functionality 5 The IVR system was wonderful. I actually enjoyed this system a lot because of how accurately the IVR prompted me and how fast it was. Great experience! 210129 Delivery 5 I liked how friendly, clear and loud the male voice was. Great! 210129