Yes 4.70 Payment and Billing Programs 48 2 To make a payment or hear payment options, access account information, or for billing options » To hear billing options, such as budget billing amount, or to request a copy of your most recent bill » If you would like to hear budget billing amount » Please enter or say your 8-digit account number [entered] » If this is correct Hybrid: Press or say system (Ex: Press 1 or say “one”) No
task_f_northwesternenergy_1_0.mp3 Off
You want to enroll in a payment or billing program. Off Navigation 5 Navigation was simple and clear. I had no confusion about the wording or choices. 210128 Functionality 5 The IVR was superb. It worked exactly the way I would hope. Authentication was simple. 210128 Delivery 4 I didn't like the loud music over intro. The speaker had a nice, strong voice, but on a couple of options his voice faded into a growl at the end. I was slightly distracted. I like the speaker, but I would prefer if he'd be more aware of this affectation and avoid it. 210128