Yes 4.30 Account Balance 28 1 To make a payment or hear payment options, access account information or for billing options » To hear account options such balance owing, last payment and next due date » Enter your 8-digit account number » If this is correct Hybrid: Press or say system (Ex: Press 1 or say “one”) No
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You want to find out the current balance on your account. Off Navigation 5 The menu structure is straightforward and easy to use. It met all my expectations and left me feeling confident I could keep moving without confusion. 210125 Functionality 3 This IVR is exceptionally user-friendly when using the touchtone option. However, this was not the case for speech recognition. The system had trouble recognizing my voice. I did not even try voice recognition when entering my account number - good thing there was a touchtone option! I really was disappointed in the voice recognition capabilities of this system. 210125 Delivery 5 The speaker is both articulate and friendly. From the first word ("hello"), I was completely comfortable with both pace and tone. 210125