Yes 5.00 Disconnect Status and Reconnect Service 24 1 For payment arrangement's, to notify us of a payment, if you have received a disconnect notice, or your services have been disconnected for non-payment Hybrid: Press or say system (Ex: Press 1 or say “one”) No
task_j_northwestern_energy_1.mp3 Off
This scenario involves two different tasks. 1. You still haven’t paid your utility bill after receiving warnings that your power will be turned off if you don’t pay. You want to call your utility and find out whether and when your power is going to be turned off. 2. Once your power is turned off due to non-payment, you want to find out how to have your power turned back on. Off Navigation 5 Navigation was really really quick. I was actually very surprised to find exactly what I needed so fast, and without struggling to dig around within the IVR. I would without a doubt say that this information was placed logically within the list of navigation options, and this made it very easy to fulfill my task. 210132 Functionality 5 The IVR functioned superbly and I found this very user-friendly. This IVR understood my selection and promptly put me in touch with a CSR that would help me further my task issues. I would use this IVR for this same task in the future most certainly. 210132 Delivery 5 The delivery with this IVR had a immaculate tone and pace that was set in place. I was able to understand everything that was said to me, and I didn't hear any unexpected sounds, pauses or words. 210132