Yes 4.30 Last Payment Received 59 3 Repeat main menu » To make a payment or hear payment options, access account information or billing options » To hear account options such as balance owing, last payment and next due date » (Entered account number) » Yes (confirmed account number correct) Hybrid: Press or say system (Ex: Press 1 or say “one”) No
task_d_northwesternenergy2_1.mp3 Off
You want to confirm that the utility received your most recent payment. Off Navigation 4 The IVR was mostly easy to navigate. My one caveat would be that the words and phrases in the main menu were so extensive that I found it necessary to listen again just to be sure I heard all the options. Once I found the option going forward was quite logical. Maybe edit the number options found in each section of the main menu. 210126 Functionality 5 It was relatively easy to accomplish my task once I had identified the correct option. The IVR then worked just as expected. I was asked for only one method of authentication, after which the account information I needed was forthcoming. I was pleased with the result. 210126 Delivery 4 The tone was pleasant. The pace was a little brisk given the number of possible choices in each option. 210126