Yes 4.30 Report an Outage or Gas Leak Emergency 18 2 For all other inquiries or to report a power outage > To report an electrical outage Touchtone system Yes
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You want to contact your utility to report a power outage or a gas leak. Off Navigation 3 I expected reporting a power outage to be the very first option on the main menu, but instead it was the last. It still didn't take long to get through to customer service, but moving it up to the front would be my preference as that's more important to tell the utility about than making a payment. 219004 Functionality 5 It's nice that I didn't have to authenticate my account before being transferred to a customer service representative to report my outage. This made it a lot easier and I know my outage will be reported sooner. 219004 Delivery 5 I like that the IVR voice sounds like a real person and is very easy to understand. The tone and pacing are great. 219004