Yes 4.30 Reach a CSR 34 2 For all other inquiries or to report a power outage > For customer service Touchtone system Yes
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You want to call your utility and reach a person to speak with as quickly and painlessly as possible. Off Navigation 4 This was pretty easy as I only had to go to one other menu to hear the option to speak with customer service. Although, I was expecting it to be the last option on the main menu as that's where most companies have that option. 219003 Functionality 4 The IVR worked fine and I found the option relatively quickly. I did have a slight hesitation on whether the option for customer service was to actually speak with a representative or whether it would give me more self-service options. It was a little unclear which would be the case but I assumed it was to speak with a representative and that's where I was transferred. Maybe changing the wording to 'to speak with customer service' would be better. 219003 Delivery 5 The woman's voice was very pleasant and she spoke at a good pace. I don't have any suggestions to improve this. 219003