Yes Payment Arrangements Hybrid: Press or say system (Ex: Press 1 or say “one”) No
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This scenario involves two different tasks. For each, you are not able to pay your bill on time. 1. Your balance is too high and you can’t afford to pay your bill. You are contacting the utility to try to pay your past-due bill(s) over time.2. You won’t have the money to pay your bill until after it’s due, and you’re contacting the utility to get more time to pay your bill. Off Navigation Anonymous I first tried the make a payment or check the balance of my account menu choice, but I couldn't find anything related to not being able to pay my bill or extending my payment deadline. It's really annoying that there was no way to go back to the previous menu to see what other options were available. Instead, I had to hang up and call back. For my second call, it seemed like the option to inquire about the amount or due date of my bill would be it, but I don't know for sure. I was transferred to a CSR who would be able to help, but I have no idea whether I was on the right path and never really heard what I was looking for in the menus. 219002