Yes 3.70 Account Balance 25 5 To make a payment or to check the balance of your account > To check your account status > To look up your information using your account number > Enter account number > Confirm account number > Confirm address Touchtone system Yes
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You want to find out the current balance on your account. Off Navigation 4 I didn't have any issues finding my account balance. I did think it was a little odd that the first menu called it account balance and the second menu called it account status. It made me wonder whether that was actually the option I wanted or whether they'd have another option for account balance. But overall, pretty easy. 218996 Functionality 4 I appreciate that I had the option of authenticating my account by account number or phone number. I did think it was a little overkill to have me confirm my account number and then confirm my street address. Maybe just have me confirm one of them and not both. Otherwise, everything worked as I expected and I appreciate that I was given my previous payment information along with my current balance. 218996 Delivery 3 I really like the woman's voice on the IVR, but it was pretty horrible when I got to the second menu and it turned into a very robotic man. The word spacing was odd so it was hard to tell if his menu option ended or it was just a really weird pause. 218996