Yes 3.70 Last Payment Received 35 6 To make a payment or to check the balance of your account > To check your account status > To look up your information using your phone number > Confirm phone number > Enter phone number > Confirm phone number > Confirm address Touchtone system Yes
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You want to confirm that the utility received your most recent payment. Off Navigation 5 While I didn't hear any options specific to confirming my last payment was received, I assumed it would be under account balance and account status, which was correct. It was a logical path. 218998 Functionality 4 This process would have been easier if I had called the IVR with the phone number attached to my account. It's nice that it recognizes the number I'm calling from so I can just confirm that phone number, but in my case, it added an extra step since I wasn't using that number. But most of the time I would call from the same number so this would save me having to enter it which I appreciate. 218998 Delivery 2 I can't get over how robotic the man sounds on the IVR. It starts off with a really pleasant woman's voice and then changes which is a bit jarring. The pacing is off so it's hard to understand what the man is saying. 218998