Yes 3.70 Make a Payment 11 6 To make a payment or to check the balance of your account > To make a payment > To look up your information using your account number > Enter account number > Confirm account number > Confirm address Touchtone system Yes
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You want to pay your current bill. Off Navigation 5 Make a payment was the first option on the IVR so it was quick to find. I appreciate how easy it was. 218999 Functionality 4 I felt like the longest part of this call was confirming my information like my account number and address. This could have been streamlined a bit. Since I have a credit on my account, I appreciate that I was given options to make a specific payment amount or to continue without making a payment. The system was smart enough to realize that I didn't actually owe anything which is nice. 218999 Delivery 2 The pacing is the weirdest part of this IVR. The pauses aren't in normal places of regular language which makes the IVR sound really fake and robotic. 218999