Yes 4.30 Payment and Billing Programs 108 2 Main Menu » Make a Payment or Hear Other Payment Options » Payment Assistance Program options » Main Menu » For Billing Inquiries or to Enter a Meter Read » Enroll in the Budget Plan » authenticated account number and name verification Hybrid: Press or say system (Ex: Press 1 or say “one”) Yes
nicor_gas_ivr_taskf_edited.mp3 Off
You want to enroll in a payment or billing program. Off Navigation 4 I didn't have too much trouble finding what billing and payment programs were available in the IVR (payment arrangements, bill pay assistance programs, and budget billing). It seemed logical that these would be found in the payment and billing menus, which they were. It did take a long time to get through the IVR but overall not very difficult. 217105 Functionality 4 I liked that I could fully enroll in budget billing within the IVR with my account # and verifying my name and zip code (I assume this is everything needed - the zip code I have didn't work and I hung up). I thought the information around assistance programs was clear and I think it was good to repeat the contact information twice so customers could write it down. My one thought of improvement was that there could be more billing and payment options included, as it was limited. 217105 Delivery 5 The delivery was consistent, clear, and a good pace. 217105