Yes Service Requests Hybrid: Press or say system (Ex: Press 1 or say “one”) No
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You want to contact your utility and have someone come and accomplish a service at your home. You want to either set up a time when someone can complete the service or check the status of a service that you have already scheduled. Off Navigation Anonymous On my first try, I don't know if it was my phone or a bug in their system, but the IVR could not understand my button push. This was confusing and frustrating, but I really liked that it pushed me to a real human so quickly. On the second try, I looked under the option to start/stop service and make appointments. However, I couldn't actually make an appointment, only check on the status of one already made. I wish the menu option was "check the status of an appointment" so it wasn't misleading. 217104