Yes 4.30 Payment Arrangements 54 2 Main Menu » To Make a Payment or Hear Other Payment Options » For Payment Arrangements Hybrid: Mixed (Ex: Press 1 or say “bill inquiry”) Yes
task_g_nicorgas_recording2_clean_0.mp3 Off
This scenario involves two different tasks. For each, you are not able to pay your bill on time. 1. Your balance is too high and you can’t afford to pay your bill. You are contacting the utility to try to pay your past-due bill(s) over time. 2. You won’t have the money to pay your bill until after it’s due, and you’re contacting the utility to get more time to pay your bill. Off Navigation 3 The first menu items were slightly confusing because there was both an option for payments and for billing. I was initially unsure if I had selected the correct option. After that the instructions were very clear. The account was ineligible for payment arrangements once arriving at that menu. 217106 Functionality 5 I was able to navigate to the correct menu items quickly. I utilized the touch-tone system which worked efficiently. 217106 Delivery 5 The menu options moved at an appropriate pace and were easy to understand. I was able to enter the information requested easily. 217106