Yes 5.00 Disconnect Status and Reconnect Service 88 3 To start, stop, reconnect service, make an appointment, or report a gas outage » To reconnect service or report a gas outage » If your gas is off due to non-payment of your bill » transferred to representative Hybrid: Press or say system (Ex: Press 1 or say “one”) Yes
task_j_nicor_gas.mp3 Off
This scenario involves two different tasks. 1. You still haven’t paid your utility bill after receiving warnings that your power will be turned off if you don’t pay. You want to call your utility and find out whether and when your power is going to be turned off. 2. Once your power is turned off due to non-payment, you want to find out how to have your power turned back on. Off Navigation 5 I appreciate that I heard the reconnect service option in the first menu. I had to select a couple more menu options to finally get there, but it was easy. 217109 Functionality 5 I appreciate that this is a menu option right away and I don't have to authenticate my account before being transferred to a representative. 217109 Delivery 5 The tone of voice was good and clear. I could understand everything. 217109