Yes 5.00 Make a Payment 30 2 Main menu » To make a payment or hear other payment options menu » Make a payment option » authentication where I input and confirmed my account number, verified the account name, then entered account zip code Hybrid: Press or say system (Ex: Press 1 or say “one”) Yes
nicor_gas_ivr_taski_edited.mp3 Off
You want to pay your current bill. Off Navigation 5 This was extremely easy - probably the easiest task to find in the IVR. 217108 Functionality 5 No real issues with this. I wasn't required to enter any account information until I had made a selection that required it. 217108 Delivery 5 Delivery was good. Consistent and easy to understand. 217108